DeskTop Support Tech - IT

DeskTop Support Tech - IT

Work Location: California

Job type: Full-Time

Posted: 10-25-2017

Salary: 18 - 20 USD / Hourly


Job Description

Desktop Support Technician

Schedule: ----- M-F 8-5pm 


To apply, please bring your resume and 2 forms of ID to our office at 2708 Westminster Ave, Ste 210, Santa Ana, CA 92706. Please email your resume to us at

In the subject, please write your name and the position. 

Job Responsibilities

1st level support for 100 end users in a mix of office and manufacturing settings. Responsible for installing, testing, monitoring, upgrading, maintaining, and troubleshooting a variety of computer. Manages user account information including rights, security, and systems groups. Occasional network and server related tasks, as needed. Relies on knowledge and experience to complete tasks. Works under general supervision for task prioritization and goal setting, but is responsible for managing and keeping track of day to day tasks and other projects. Responsible for maintaining the inventory of deployed and available systems. Assists internal users by investigating issues related to hardware, software and network connectivity. Works with users and IT team to prioritize support requests, to quickly resolve the most critical issues.

Job Requirements


  • Ability to work both in a team environment and independently as needed, handle multiple tasks, meet deadlines, and stay organized in a fast-paced, rapidly changing work environment.
  • Excellent oral and written communication skills, ability to interact with employees of all levels, including managers and directors.
  • Ability to work after hours, some weekends, and holidays. 
  • Technically proficient in operating and troubleshooting Microsoft Windows OS.
  • Virus and malware prevention, removal, and mitigation.
  • Understanding of PC hardware maintenance and troubleshooting techniques.
  • Ability to perform basic server maintenance, such as replacing failed drives.
  • Experience with CAT5e cabling installation.
  • Understanding of network technologies including DNS, DHCP, VPN, VLAN, routing, and TCP/IP. 
  • Understanding of Active Directory to manage user accounts, experience with group policy is a plus.
  • Knowledge in Linux and Oracle a plus

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