Customer Service Representative

Customer Service Representative

Work Location: California

Job type: Full-Time

Posted: 08-09-2018

Salary: 12 - 15 USD / Hourly

Email: job@ajobstaff.com

Job Description

Supply Chain company is looking for a sales representative capable of performing the responsibilities described below.

Schedule: M-F 9 am – 5 pm 

Pay rate: $12-$15

Location: Whittier

Education: HS diploma or AS degree preferred

Job Responsibilities

The customer service representative serves as a direct liaison between customers, logistics, and related functional units in our organization to ensure timely and accurate processing of orders, and to maintain high customer satisfaction for supporting business growth.  

  • Primary contacts for assigned accounts to process order, claims, inquiry, and trouble shooting.
  • Input customers’ orders into warehouse management system and follow processing status.
  • Provide order confirmations and processing status to customers with required info.
  • Responds to customer’s inquiries and requests. Collaborate with warehouse team and other functional units for customers’ resolution as required.
  • Proactively works with logistics, warehouse, finance, and operations team to ensure customers’ orders are processed accordingly.
  • Compile daily/weekly/monthly reports for internal and external parties as required.
  • Assists investigate all customers’ billing dispute and collaborates with respective teams to identify the problem with resolution.  
  • Perform other duties as assigned by the managers.

Job Requirements

Qualifications:

  • Strong communication and writing skills to interface with customers
  • Troubleshooting skills and analytical thinking ability
  • Experience to communicate with warehouse operations to prioritize, organize, and accomplish works to meet customers’ requirement.
  • Skilled in time management and capable of meeting deadlines with accuracy.
  • Multi-tasking and detail oriented with excellent follow-up practice required.
  • Knowledge or Experience in warehouse, transportation or distribution operations required.
  • Proficient with MS Outlook, Word, and Excel.  Advanced experience in Excel is a big plus.
  • Knowledge of warehouse or Warehouse Management System application preferred.

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